Recently, I was really angry with one of a buyer+seller on Carousell that 'blacklisted' me on something that we both party have misunderstanding and at fault. She demanded on something being unfair to my stand and as I decline her request, she blacklisted me right away in spite of my explanations. Sometimes, I wonder if customers have misused the definition of this sentence: "customer is
always right".
I shall not further elaborate the whole story (as part of my weakness, I'm someone who can actually be real sensitive and petty about such matter) to prevent myself feeling angst about it again.
Pulling the story to the last part:
I sent her 3 long messages to explain us as a seller's stand and point of view. Yet there wasn't any replies and I ASSUME that she understood my point.
Ended up, I was browsing through Carousell app one day and then I saw the 'blacklist' list. Exasperated, I replied via comment under the list she posted up, explaining the side of my story and not having others to only believe her side of the story. As a great supporter of Carousell, I emailed the admin and leave this case under
defamatory.
Note: She's selling
non-authentic goods and I may actually use that to fight back which I did not (only if I'm cunning enough).
Furthermore, there's this fellow out of nowhere probably to gain some retarded attention, telling stories that happened in his or her
dream before. Claiming that he or she deal with me before and the same incident happened (wtf, she/he can be some fucking fictional novelist I swear), and then MAIL BE BACK THE ITEM. This is an absolute joke. I've NEVER EVER deal with this fellow before. So how he/she mail me 'BACK' the item? Furthermore, I've only received ITEMS from Online shopping sites and Carousell Sellers ONLY.
NO REFUND OR WHATEVER BULLSHIT PARCEL before this girl incident.
Censored the girl name and that fellow who MALIGN/ACCUSE+DEFAME me.
I'm just too kind. But don't push the limit further.
And Carousell is really very efficient with their service. They replied my email within just a day! :D
However, before I explain the details and screen shot down the evidence, THAT seller eventually private chat with me to resolve this matter in an amiable way instead. Agreeing to that (I CAN actually be the one who BLACKLIST her AT FIRST for being demanding and unreasonable with her request and not standing under a seller's shoes and think and spare a thought for us).
Okay la, for the sake of curiosity, I'll summarize the whole incident up.
There was once where there was a 'SALES-PERIOD', having buyer to transfer the money to be by 10pm that night, there will be FREE postage + mailing out the next day before 12pm. Hence, majority of the buyers eventually received their items right on the next following day! THIS girl, is one of them.
Girl claim: Photo misleading, item defected (checked again after the refunds and I truly wonder where is the bloody hole. Probably I'm 'blind' instead), request for a REFUND.
Me claim: Listed 2 pictures, 2nd picture (the real pic of the item) for reference and expecting customers to clear their doubts (WHO CAN'T SEE THE DIFF of the TWO pics?! -_-). 1st picture may be misleading to admit but that's how the length etc supposed to be. Apologised to Girl for not checking the 'defected' good and kindly request any item mailed to her with free mailing instead of refund (very leychey, I don't know how to remove payee from the horrible amount of payees from my transfer list in ibanking! HAHA)
Girl claim: Insisted on the faults of the item and started to DEMAND for a refund. (By the way, the item only cost $8. Can't even get a plate of half dozen escargots in Jack's place please).
Main thing is not about the $8 here. It's me making my trip down to my nearest ATM to get the freaking $8 transferred. It's an hassle.
Me claim: Explained the situation again and again and again.
Girl claim: INSISTED her way still for the bloody
$8.
Me claim: Continue to explain, hope she understand the overall point.
Girl claim: CLAIM
NOTHING LA DEY.
WENT MIA.
SO CLEVER.
Next up, I saw my blacklist post. WHAT IS WRONG WITH HER.
My intention here:
If this girl spot anything that make up to $8
, then I'll mail it to her for absolutely FREE. That 'defected' good (again, I spot no defects. I'm going to the optician shop tomorrow), she can just keep it or bloody hell sew it with threads and needle or jolly well throw it away.
Anyway, the post is removed not long later she private message/chat with me after I told her that I'll leave this to the admin.
I even read the
WHOLE terms and conditions of Carousell for this matter. Ensuring my rights.
Please people, be a responsible and understanding seller and buyer. If you are as fussy as some bimbo, then go get your ass down to ZARA, FOREVER21, A&F, EDITOR'S MARKET for your buy. Don't come to online FLEA market for cheap deals.
Till now, I still think the 'blacklist' thing is crazily idiotic. For a $8 trying to defame me? Doubt you're aware that that you are actually risking yourself for paying a few times more for lawsuits then.
MY definition for BLACKLIST:
A seller, scam money from multiple person and had actually scammed quite a big sum of money (eg: $500 onward please, that at least sounds more reasonable though) and STILL scamming people's money around.
Eg: the forum spree incident where a woman name 'Pauline Ong'
scammed $53,000 from
230 buyers.
OR
A buyer, who always wanna meet up with sellers, then goes MIA during last minute when seller has arrived at the supposed meet-up venue. Multiple incidents happened between other sellers as well.
By the way, I'll usually get to see all these nonsensical 'blacklist' thingy on Facebook or Blog shops and seldom to nearly none on livejournal or any websites that has their OWN domain. Furthermore, Carousell is not an Online Shopping website or a shop itself or whatever. Just a reminder, It's a VENUE. A convenient and beneficial venue to buy and sell cheap stuffs and earn some cash. NOT your own BLOG SHOP.
PS; I'm still supporting Carousell as ever and has recently purchased 5-8 apparels on Carousell this month ^.^ And yep, still spreading around to people about this APP which is now available in Android already!!! :D
xoxo,
Vanny Rosabella